Interviewing Skills Training Best Practices Blog

Interviewing Best Practices in the Call Center

2011-03-29T11:57:00.000-07:00

In a recent human resource & interviewing quarterly poll, a large % of HR reps stated that "ensuring the best call center interviewing practices" was keeping them up at night.

A small % increase in the quality of call center hires can boost profits by as much as upwards of 50%. Research has shown that satisfied customers lead to greater revenue growth.

Read more about some of the best interviewing programs, talent management practices and make the link between industry leading call center revenue growth and service...

Taking time to reflect on your interviewing practices?

2011-03-28T08:17:00.000-07:00

No, well don't fret, take a minute now to ponder these questions and reflect:

• Are your teams applying the best interviewing skills possible?

• Is your organization's talent selection and interviewing process too complex?

Well, was it worth taking the reflection?

Search for the Right Interviewing Skills Resource. Right Now.

2010-12-29T06:00:00.000-08:00

Introducing a powerful new Search Tool to help you track down the right Interviewing Skills Training & Best Practice Resource right now. Search this blog and the vast collection of corporate training communities and related best practice blogs with a single click.

Step 1 - Locate the Search Tool to the right of this post

Step 2 - Type your keyword search phrase. eg. Performance Culture

Step 3 - Click Search

Step 4 - Review the results, sorted by:

This Blog | Sites Linked to this Blog | Recommended Blogs

See illustration below. Enjoy.

Talent Management Research Study Results

2010-09-29T09:25:00.000-07:00

Over the course of the past 12 months, we conducted an online research study where visitors to our website were anonymously surveyed across an area of topics related driving performance through investments in human capital. In particular, one such survey asked respondents the following question:

What is Stopping You from Measuring the Business Impact of Talent Management Training?

From a list of predefined responses, here are the results for your viewing pleasure.

It is too expensive--21%
It is too difficult--34%
We do not need to--9%
We do not know how to--35%
Other--1%

How would you answer the above question regarding interviewing skills training and talent management best practices in general?

Youtube Impacts the Interview

2010-08-01T11:01:00.000-07:00

Below is an abstract of an behavioral interviewing skills training focused white paper.

When For many years job seekers have turned to books such as "Answers to the 100 Toughest Interview Questions" or to college placement offices for interview advice. Since then, there's been exponential growth in interview coaching services—from outplacement firms to the Internet and most recently to YouTube. A quick search of the video sharing website brings up hundreds of consultants offering free advice on "acing the behavioral interview."

Instant access to professional interview coaching on YouTube changes the game for interviewers. For one thing, it means they have to give up the mistaken notion that using behavioral interview techniques gives them a special advantage. In an era where candidates can learn the ins and outs of behavioral interviewing online, interviewers are more often playing catch up than calling the shots. In fact, when interviewers follow a standard behavioral interview script, they are likely to make several errors.

Download the entire Youtube Impacts the Interview White Paper PDF...

Recruiting Metrics Best Practices

2009-11-02T12:24:00.000-08:00

A lot of companies struggle to answer the question, how do we measure the effectiveness of our recruiting and interviewing efforts?

Countless studies have shown that people act as they are measured so it’s difficult to argue against the importance of the question. The right kind of measurement can help drive organizational change and performance.

The proper selection of recruiting metrics is a critical step in understanding how you are doing with the hiring and talent selection process. Combined with clear strategies, processes, incentives, technologies, structures, and skills, these behavior-based interviewing and recruiting metrics should help ensure that you are attracting and acquiring the top talent that you need to gain a competitive advantage.

Learn about the Metrics

Tools for Hiring Top Talent

2009-05-01T11:56:00.000-07:00

If you are working long hours while trying to add important members to your remote team, you should be asking yourself lots of questions.

Based on over 25 years of experience helping organizations improve competency-based behavioral interviewing training and talent management practices, we suspected you might be wondering how best to accomplish this objective.

Despite the best intentions, 90% of all terminations are due to employee performance factors that never appeared on a resume. Most companies exert 2-4 times more time and effort to interview and select new employees than is required.

It is possible to hire "A" players faster with less effort.

Read more about improving your and hiring processes...

Does Your Interviewing Process Work?

2009-04-01T06:00:00.001-07:00

In a previous issue of the Harvard Business Review, Larry Bossidy, the past CEO of AlliedSignal, describes interviewing as "the most flawed process in American business."

Based on over 25 years of experience helping organizations improve competency-based behavioral interviewing training and practices, we couldn't agree more.

More and more of our clients have increased hiring. More and more of our clients utilize an inconsistent and unproven interviewing process that takes too much time and does not produce the desired results.

While we know that hiring the right people significantly decreases costs and increases productivity, fewer and fewer organizations have the skills to interview effectively-they don't have a clear picture of the ideal candidate nor how to ask the questions that will predict performance once hired.

We think the problem is obvious.

Read more about improving your hiring process...