Tuesday, March 29, 2011

Interviewing Best Practices in the Call Center

In a recent human resource & interviewing quarterly poll, a large % of HR reps stated that "ensuring the best call center interviewing practices" was keeping them up at night.

A small % increase in the quality of call center hires can boost profits by as much as upwards of 50%. Research has shown that satisfied customers lead to greater revenue growth.

Read more about some of the best interviewing programs, talent management practices and make the link between industry leading call center revenue growth and service...

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